Contact & support

Citation Safe is operated by Digital Empire Holdings LLC. We answer support, billing, and dispute requests by email — no phone tree, no retention gauntlet.

Email us

Support & billing: support@citationsafe.com

Dispute a result / claim the guarantee: support@citationsafe.com with the report link (the /v/<id> URL) and what you believe is wrong. You can also use the “Dispute this result” control on any verification card.

Our guarantee

If we stamp a citation VERIFIED on a paid check and the citation could not in fact be found, that verification is refunded automatically once the dispute re-check confirms the fault — no negotiation. The fastest path is the “Dispute this result” control on the report itself; email works too. Full policy at /refund. Our live measured error rate is published at /quality.

Mailing address

Digital Empire Holdings LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Citation Safe is a verification workflow tool, not legal advice, and no attorney-client relationship is created by using it. Human review of every citation is always required.